Camping Gear Pro is a department of Ashtonhome and the name "Ashtonhome" will appear on your credit card statement.

Estimated Shipping Delivery Time from Anaheim, CA warehouse.

Shipping Info & Options:

• Shipping in the U.S. only, via UPS or FedEx, DHL or USPS depending on area & item.
• Ground: 5-7 business days.
• 3 Day Select: 3-4 business days. Orders placed after 3:00PM eastern time will require extra day.
• Next Day Air: 1-2 business days. Orders placed after 3:00PM eastern time will require extra day.
• Shipping fees are calculated by price, weight & zip code via UPS or FedEx and and are estimated within your shopping cart upon checkout.
• We do not ship to Puerto Rico.
• We ship via UPS, Fedex, DHL, and USPS. If you need your order shipped via a specific carrier, please request this in the comments section of your order or send an email to shippingdepartment@campinggearpro.com immediately after placing your order.
• If the online store cannot process your shipping quote, shipping will be added to your order. This normally occurs for orders for 10 or more heavier items such as larger coolers.
• Shipping to APO addresses will require additional information. Please be ready to fax or email as an attachment a copy of your drivers license, credit card, and a signed note saying you authorize the charges to your card. Extra documentaion is required for all orders over $100 to APO addresses. You can scan the documents and sign up through efax.com to easily fax the documents. Our fax number is 760-859-3052.

• Prices are subject to change without notice.
• Re-stocking Fees:
  • The return of non-defective merchandise when authorized will incur a 20% re-stocking fee.
  • Defective Upon Shipment - Credit for cost of item(s) or replacement.
  • New (Unopened) Credit for cost of item(s) minus 20% re-stocking fee
  • Used (Opened) Credit for cost of item(s) minus 20%-100% re-stocking fee
  • We charge a 20% re-stocking fee for package processing, packaging and credit card fees we incur through your transaction.
• No packages will be accepted without a "Return Authorization Number" written clearly on the box.
• We can refund shipping costs only if the return is a result of our error.
• Only new unopened merchandise may be returned.
• You have up to 30 days after receiving your merchandise to request a return authorization number. No returns will be accepted for merchandise that has been delivered over 30 days. After a return authorization is issued, you have 14 days to email us the tracking numbers for the return or you will need to have a new return authorization number issued.
• The customer is responsible for any shipping costs and re-stocking fees incurred resulting from a cancellation of an order after it has been shipped.
• If an order was given free shipping and then later returned. The cost of shipping will be discounted from the amount being refunded. For example: Total cost of order: $100 - Actual Shipping $8 = $92 refund. Restocking fees may also apply.

• For return information, follow the "Return Merchandise Policy" below and E-mail your full name, order number & explanation to:
  returns@campinggearpro.com
• Permission for any return merchandise must be secured from our return department.
• After a return is authorized by our return department
  • 1.Attach the "Return Authorization Number" given to you by our return department to the side of the box with paper & clear tape.
  • 2. If unopened, attach a note to the box with paper & clear tape explaining reason for return. If opened, insert explanation inside of box.
  • 3. Mail us back the item(s) to the address given to you by our return department. Please do NOT mail returns to the Oceanside address. Our three warehouses are located in Los Angeles, San Diego and Utah. Depending on where your merchandise was shipped from will determine where it needs to be returned.
  • 4. Keep your shipping records for proof of shipment in the event of loss of returned merchandise.
• Returns shipped via U.S. Postal Service (U.S.P.S.) or UPS, with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.
• We will notify you via phone, mail, or E-mail of your refund once we have received and processed the returned item.

• Our products are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchased. You can return any item for any reason for a refund within 10 days of receipt. Returns must be in salable condition, with ALL original materials and packing. We must charge a 20% re-stocking fee (since the manufacturers charge us this fee) and the customer is responsible for return shipping.
• Damaged Merchandise: Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier.
• Manufactures Defects: If an item is to be returned to us due to manufactures defect, you must first E-mail us stating order number & product defect to receive a Return Authorization Number. Credits will be determined on an individual basis.
  

Cancellations: If you need to cancel an order please send an email to shipping@campinggearpro.com and/or orders@campinggearpro.com with the last four digits of your order number in the subject line. All orders may be cancelled without charge up till the time the item has shipped. At item is considered shipped once the shipping label has been printed. Cancellations after shipping will incur a 20% restocking fee.

Backorders: All orders with items out of stock will be automatically placed on backorder. Orders will only be partial shipped out if you checked the box to partial ship on the order form. Occassionally we will also partial ship out an order to insure that your order is not further delayed. Backorders can take as much as 7-10 weeks to process. (Typically not more than 2-3 weeks) We send backorder notifications via E-mail in the event of a backorder and ask that you respond within 24 hours if you would like to cancel an order. If you do not respond within 24 hours and request a cancellation of an order, you will incur a 20% restocking fee & be responsible for shipping if the item(s) have shipped.

Contacting Us: We can be reached during normal business hours Pacific time at 1-760-494-3549.

Tax: Applicable Sales Tax will be added to orders shipped within California.

Sales: Buy Sale Price items now while supplies last.  Sale Price offered for a limited time.